Best Practices for Patient Communication When Reopening the Practice - On demand

Best Practices for Patient Communication When Reopening the Practice


Course Description 

Both the team and the patients need to be prepared to function efficiently within the new practice parameters. This course includes developing a questionnaire for patient screening prior to their appointment, protocols for checking patients in for their appointment, pre and post treatment protocols and post treatment follow-up with patients.

Course Objectives

Upon completion of this course, the participants will be able to: 
  • Review current guidelines with all members of the team
  • Develop a strategy to inform patients of changes in pre-screening and scheduling
  • Design a pre-screening questionnaire for patients
  • Create a protocol for patient hand hygiene when entering the practice


Mary Govoni CDA, RDH, MBA

Mary Govoni brings over 40 years of experience in dentistry to the team. She is a Certified Dental Assistant, a Registered Dental Hygienist, and a certified OSHA outreach trainer, with experience in general and specialty practices both clinically and as an administrator. Mary is a former dental assisting educator and was a partner in a successful dental staffing service. For the past 20 years, Mary has focused on speaking and consulting with dental teams on OSHA compliance, ergonomics, chairside efficiency and team communication and development.

Click here to register for the webinar!

Stay updated with all our articles and webinars in the COVID-19 Resource Center